Support Center
Expert guidance at every step — from choosing the right drone to post-purchase support.
North America's Trusted DJI Enterprise Partner
NOVYX is a specialized DJI enterprise drone distributor serving government agencies, commercial operators, and authorized resellers across North America. Based in Chatsworth, California, we combine deep product expertise with a commitment to responsive, consultative service.
Our team includes certified DJI specialists with direct experience supporting public safety agencies, agricultural operations, construction firms, and energy utilities. We don't just sell drones — we help you select, configure, and operate the right platform for your mission.
As an authorized DJI dealer, we provide genuine products, full manufacturer warranty support, and access to DJI's enterprise ecosystem of software, sensors, and accessories.
DJI Matrice 4 Series — Our Top Enterprise Platform
How We Support You
From first inquiry to ongoing operations, our team is by your side.
Product Selection
We help you identify the right platform based on your industry, use case, and budget — not just the most popular option.
Technical Consultation
Our certified specialists walk you through specs, payload options, software integration, and FAA compliance requirements.
Fast Fulfillment
Same-day shipping from our California warehouse. Enterprise orders receive priority processing and real-time tracking.
Product Support
Expert technical support by phone and email. We help with configuration, troubleshooting, and operational questions.
Team Training
We provide onboarding resources, pilot training referrals, and operational best practices for your crew.
Ongoing Support
Post-purchase support by phone and email. Enterprise clients get a dedicated account manager.
Send Us a Message
Contact Us Directly
+1 909-955-5599
Mon–Fri, 8am–6pm PT
sales@novy-x.com
We reply within 1 business day
NOVYX
City of Industry, CA
Industries We Serve
Frequently Asked
What are your shipping options?▼
We offer free standard shipping on orders over $199. Express and overnight options are available. All enterprise orders receive priority handling with tracking updates.
Do you offer technical support?▼
Yes — our certified drone specialists provide free technical support by phone and email. Enterprise clients receive dedicated account management and priority response.
Are your products covered by DJI warranty?▼
All DJI products purchased from NOVYX are covered by DJI manufacturer warranty. Contact our support team for warranty assistance or to initiate a claim with DJI directly.
Can I return or exchange a product?▼
Contact our support team to discuss return or exchange options. Drone products that have been registered or activated may be subject to restocking fees per DJI policy.