Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, company name, billing address, and shipping address when you place an order or create an account. We also collect order history, payment information (processed securely through Stripe), and any communications you send us.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URL.

2. How We Use Your Information

We use your information to process and fulfill orders, communicate about order status, provide customer support, send marketing communications (with your consent), improve our website and services, and comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. Information Sharing

We share your information with DJI and our logistics partners (UPS, FedEx) solely for the purpose of fulfilling your orders. Payment information is processed by Stripe and we do not store your full credit card number. We may also share information when required by law or to protect our rights.

4. Data Security

We use industry-standard SSL encryption on all data transmissions. Payment processing is handled by Stripe, a PCI-DSS Level 1 compliant payment processor. We maintain appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure.

5. Cookies

Our website uses cookies to maintain shopping cart state, remember your preferences, and analyze website traffic. You can control cookie preferences through your browser settings. We do not use advertising cookies or share data with advertising networks.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing emails at any time by clicking the unsubscribe link. To exercise any of these rights, contact privacy@novy-x.com.

7. Contact

If you have questions about this privacy policy, contact our Data Privacy Officer at privacy@novy-x.com or by mail at 19850 Nordhoff Place, Chatsworth, CA 91311.