Policies
Returns & Refunds
Contact our team for return and exchange inquiries.
Return Policy
New, Unopened Products
Contact our team to arrange a return for undamaged, unopened products.
Opened Products
Opened products in like-new condition may be eligible for return. A restocking fee may apply per DJI policy.
Non-Returnable Items
Consumables (batteries, propellers), products registered to a DJI account, and products with physical damage or missing components cannot be returned.
How to Initiate a Return
- 1Contact support@novy-x.com or call +1 909-955-5599 to discuss return options.
- 2Receive your return instructions and shipping guidance via email within 1 business day.
- 3Repack the product in its original packaging with all accessories, manuals, and components.
- 4Ship the product back using the provided instructions.
- 5Refunds are processed within 5-7 business days after we receive and inspect the product.
Need Help?
Contact our team at support@novy-x.com or call +1 909-955-5599 to discuss your return or exchange options before shipping anything back.